A false booking is one placed under a name that is not yours, from someone else's number or profile, or as a joke; it leads to a short internal note and may be reported to the police.
A false booking is not a cancellation that came late. It is a request that meets one of four written criteria, and those criteria are the whole of the definition:
An appointment that is simply missed meets none of them. It counts as a cancellation, and the notice scale on the cancellation policy settles it like any other.
A nuru hour sets more in motion than most bookings. She keeps those hours free, warms the gel, packs the cover and the towels, and crosses the city late, often alone, toward a building she knows only as a line in a message. When the name on the booking belongs to nobody, what is lost is more than an evening: a woman is left standing in a hotel corridor outside a door where that name means nothing.
When a booking meets the criteria, or a visit ends because her safety or a limit she set was not respected, the house makes a short internal note of the date, what happened, and the name and number the booking came from. It is kept for twelve months and then deleted. It stays inside the house, no other person or business receives it, and its only use is deciding whether to accept another booking from the same person. How to object to a note, or to have it corrected or removed, is on the privacy page. A booking made in bad faith may be reported to the police where what happened may be a criminal offence.
Anyone who writes under their own name, from their own phone, and is behind the door at the hour they asked for. The usual order of messages is on the booking page, and the entry on the WhatsApp thread shows how a written record serves both sides.